Refund & Return Policy
Thank you for shopping with us. We are committed to providing high-quality products for children.
No Return & No Refund
Due to the nature of the products we sell, including crayons, coloring supplies, art materials, educational products, and kids' toys, all sales are final. For hygiene, safety, and quality assurance reasons, we do not accept returns, exchanges, or provide refunds once an order has been delivered.
Why This Policy Exists
Many of our products are intended for children's use and cannot be resold or reused after the packaging has been opened or handled. To ensure every customer receives brand-new, unused products, we maintain a strict no-return and no-refund policy.
Before Placing Your Order
We encourage customers to carefully review the product descriptions, specifications, colors, sizes, and images before placing an order. If you have any questions about a product, please contact our customer support team before making your purchase.
Replacement Eligibility
Products reported after the specified time period or damaged due to misuse, improper handling, or normal wear and tear will not be eligible for replacement or compensation.
Customer Agreement
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
Frequently asked questions
Can I return or exchange a product?
No. Because Artiory's products, such as crayons, colouring supplies, art materials and kids' toys, are meant for children's use, all sales are final for hygiene and safety reasons, and returns, exchanges and refunds aren't offered once an order is delivered.
What if my order arrives damaged?
Contact Artiory support as soon as you receive it at [email protected] or +91 81085 61836. Products reported late, or damaged through misuse, improper handling or normal wear and tear, aren't eligible for a replacement.
How do I choose the right product before ordering?
Check the product description, specifications, colours, sizes and photos on the product page. If you have a question, contact support before placing your order.