Shipping Policy

1. Order Processing

• Orders are shipped after successful payment confirmation.
• Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
• During sale periods, festive seasons, or high order volumes, order processing may take additional time.

2. Shipping Coverage

• Artiory currently delivers products across India.
• We do not currently offer international shipping.

3. Delivery Timeline

Estimated delivery timelines are

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary depending on your location and courier operations.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping offers may be available on selected products or promotional campaigns and will be communicated on the website.

5. Order Tracking

Once your order has been shipped, you will receive the shipment details, including a tracking number, via email, SMS, or WhatsApp (where applicable). You may track your shipment directly through the courier partner's tracking portal.

6. Delivery Partners

Artiory works with trusted logistics partners to ensure timely and secure deliveries across India.

7. Customer Responsibilities

Customers are responsible for providing accurate shipping information, including:

• Full Name
• Mobile Number
• Complete Shipping Address
• City
• State
• PIN Code

Artiory shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details provided by the customer.

8. Delivery Attempts

Our logistics partners will attempt delivery as per their standard delivery policy. If delivery cannot be completed because:

• the customer is unavailable,
• the delivery address is incorrect,
• or the shipment is refused,

The order may be returned to Artiory. Re-shipping charges, if applicable, shall be borne by the customer.

9. Delayed Deliveries

While we strive to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transport disruptions
• Courier operational delays
• Force majeure events

Artiory shall not be held liable for such delays.

10. Damaged or Incorrect Deliveries

If you receive:

• A damaged product
• An incorrect product
• A package that appears tampered with

Please contact us within 48 hours of delivery by emailing contact@artiory.com with:

• Your Order Number
• Photographs of the product
• Photographs of the outer packaging

Our team will review the issue and provide an appropriate resolution, where applicable.

11. Order Cancellation

Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

12. Return & Refund

Shipping charges, where applicable, are non-refundable unless the return or refund is approved due to an error on Artiory's part, such as dispatching an incorrect or damaged product. For complete details, please refer to our Return & Refund Policy.

13. Contact Us

For any shipping-related queries, please contact us:

14. Changes to this Shipping Policy

Artiory reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will be published on www.artiory.com, and continued use of the website constitutes acceptance of the revised policy.